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A question about an order, a parcel, a return or an item? A person reads every message.
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Choose a topic, add your details, and write what you need. The more you tell us, the fewer questions we have to ask back.
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How to reach us
Email desk@wattjunction.com, or use the form on this page. We have no public phone number: it is we who phone you, to confirm an order.
In the form you choose a topic, give your name and email address, add an order number if you have one, and write your message. We use these details only to answer you, as the privacy notice explains.
The desk is open every day, 08:00–20:00 Central European Time. We answer by email, usually the next working day and always within 2 working days. Quote the order number, or the phone number you ordered with, and we find your order at once.
Delivery and parcels
First we phone to confirm the order, usually within one working day. We hand the parcel to the courier 1 to 2 working days later, and the courier needs 3 to 7 working days, depending on the country. These are estimates, not guaranteed dates.
The tracking details come from us, on that call or whenever you ask; you can also email us and we will send them. Some routes have no tracking, and then we give you the dispatch date.
There is no charge for delivery on any order, in any country we deliver to, and no minimum order. If nothing has arrived 10 working days after the confirmation, write to us: we start a search and, if the parcel is lost, send a new one or refund you. The full page is when we deliver.
Changing the address or an order
Until the parcel is handed to the courier, the address is easy to change and the order easy to call off: say so on the confirmation call, or email us the same day. Afterwards you can still refuse the parcel at the door and pay nothing.
Paying
One way only: cash to the courier when the parcel reaches you. No card is used on this site and we never ask for card or bank details. The amount is the price of the goods and nothing more; we agree it with you on the confirmation call. Couriers carry little change, so the exact sum helps. See payment methods.
The 24-month guarantee
Every item carries a 24-month guarantee against manufacturing faults. If something stops working, email us with the order number and a few photos of the fault, and we arrange a repair, a replacement or a refund. If you simply changed your mind, see returns and refunds.
Before you order
If you are not sure an item suits what you need it for, ask before you buy. We would rather answer a question than take back a parcel.